Frequently Asked Questions
Washing & Care
- Hand Wash: To ensure the longevity of your crocheted item, it is recommended to hand wash it. Fill a basin or sink with lukewarm water and add a mild detergent suitable for delicate fabrics.
- Gently Submerge: Submerge the crocheted item in the water and carefully agitate it with your hands. Avoid excessive rubbing or wringing, as this can cause distortion or damage to the fibers.
- Rinse Thoroughly: Drain the soapy water and refill the basin with clean water. Rinse the crocheted item gently until all traces of detergent are removed. Repeat this step if necessary.
- Squeeze Out Excess Water: Press down lightly to remove excess water without twisting or wringing the item. Avoid pulling or stretching the fabric.
- Reshape and Dry Flat: Place a clean towel on a flat surface and lay the crocheted item on top, carefully reshaping it to its original dimensions. Avoid hanging or using clothespins, as they can distort the shape of the item. Allow it to air dry naturally, away from direct sunlight or heat sources.
- Avoid Machine Washing: It is highly recommended to avoid machine washing crocheted items, as the agitation and spinning can cause them to lose shape or become damaged. If you have to use a washing machine, place product in a washing bag prior to wash.
- Storage: When not in use, store your crocheted item in a cool, dry place, preferably folded or gently rolled to prevent stretching. Avoid storing it with heavy objects that could compress or deform the fabric.
- Handle with Care: Treat your crocheted item with care to avoid snagging or pulling on the delicate stitches. Avoid sharp jewelry or rough surfaces that could catch on the yarn.
- Spot Cleaning: For minor stains or spills, gently spot clean the affected area using a mild detergent or a fabric-safe stain remover. Blot the stain rather than rubbing it, and rinse with clean water.
- Professional Cleaning: If your crocheted item requires more extensive cleaning or if you are uncertain about how to clean it properly, it is recommended to seek professional dry cleaning services experienced in handling delicate textiles.
Following these care instructions will help preserve the quality and beauty of your crocheted items, allowing you to enjoy them for years to come.
Local Delivery Timings:
The timing for local delivery can vary depending on various factors such as the courier service, the distance between the sender and recipient, the delivery route, and the type of service chosen. Generally, local deliveries within the same city or nearby areas can be expected to be completed within 1-3 business days. However, for express or same-day delivery services, the package can be delivered within a few hours.
Overseas Delivery Timings:
Overseas delivery timings can vary significantly depending on the destination country, customs procedures, and the type of shipping service selected. The following are some general guidelines:
- Standard Shipping: Standard international shipping can take anywhere from 5 to 20 business days, depending on the destination country and the efficiency of the postal service.
- Expedited Shipping: Expedited or express shipping services are faster but usually come at a higher cost. Delivery times for expedited shipping can range from 1 to 7 business days, depending on the courier and the destination country.
- Customs Clearance: Customs clearance procedures can also impact delivery timings for overseas shipments. The time it takes for customs to process and clear the package can vary, ranging from a few hours to several days.
It's important to note that these are general estimates, and actual delivery times can vary based on unforeseen circumstances, such as customs delays, weather conditions, or logistical challenges. It's recommended to check with the chosen courier or shipping service provider for more accurate delivery timeframes for specific destinations.
Most items are pre-made pieces. customs options include bags and certain hats. Use the contact section if you have specific questions. please allow up to 2-4 weeks or more for custom orders. note, all custom orders are non-refundable.
Pre-order products are open for a period of time (usually around 2-3 weeks), after that time window ends orders will be handmade and processed. allow up to 3-4 weeks after the pre-made period ends for orders to ship. I try my best to send out items on first come first serve basis. More details regarding timing will be noted in the description of that item. Contact us for more details.